You are hereby advised that your continued use of our site constitutes your acceptance of the most recent version of this privacy policy.
This privacy policy applies to CR Austin Resort, LLC, CR Operating, LLC, their subsidiaries and affiliates, and all of the resorts, retreats or urban wellness clubs to which it provides operational or management services (collectively “Canyon Ranch”). At Canyon Ranch, we respect and value your privacy. This privacy policy will inform you as to how we process and look after your personal data and your rights in relation to personal data you provide to us, whether collected from you as a user of this website or an email subscriber. This policy explains how we use the information we collect, and under what circumstances we may disclose it to others. It will also give you information about how to manage the personal information that you provide to us. Your use of this website and our Services is subject to our Terms & Conditions.
Depending on the nature of how you interact with us, we may receive and collect certain personal data about you. Personal Data is information that could personally identify you. The kinds of personal data we may collect, use, store or transfer are:
Identity and Contact Data includes your first name, last name, e-mail address, billing address, shipping address, and telephone/fax number. Financial Data includes billing and payment data, including credit card details.
Personal Details includes date of birth, gender, purchase history, and marketing preferences. Other Details includes photographs, testimonials, questions, and any other personally identifying information you choose to submit.
Information You Actively Submit
You can browse the Website and take as much time as you want to review our services without having to submit any Personal Data.
In the following instances, however, we do need you to actively submit User Information – whenever you want to contact Canyon Ranch via electronic means or website submission forms or when you elect to make a reservation or purchase items from the online Store. We collect any User Information you submit via various webpage submission forms including, but not limited to, when you make a reservation, book a spa appointment, sign up for e-mail offerings or an online Store account, use our online Contact Us form, use our forward webpage to a friend feature, use our Reserve a Speaker form, use our online Share Your Story form, apply for a job with us, purchase products or services from our online Store, and submit any online question submission forms.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
E-mail Communications
When you send an e-mail to us, you are communicating with us electronically and consent to receive communication from us electronically. We may retain the content of the e-mail, your e-mail address, and our response in order to service your needs and requests. We may use the data that you provide to send you e-mail and for other business purposes, including marketing communications about our products or services that we believe you may find of interest. If you no longer wish to receive marketing e-mail from Canyon Ranch or the Website, you may unsubscribe by doing any one of the following actions:
Send a request in writing with your current information to: CR Austin Resort, LLC, 500 Commerce Street, Suite 700, Fort Worth, TX 76102.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address. This will ensure we identify you correctly in our systems and accurately process your request. Please note that opting out of e-mail communications may not opt you out of receiving other hard copy information.
Canyon Ranch will take appropriate steps to implement your request to opt-out of receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to 10 business days for e-mails. Until that change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications. Please be aware that opting-out of certain third party use may prevent us from providing certain services or products that you request.
Personal Medical Information
We do not require you to provide any personal medical information about yourself to us online, and we ask that you do not share personal medical information that you wish to keep confidential. Information you provide is not protected under confidentiality laws that protect physician-patient communications. Please carefully select what you choose to disclose.
If we change our Privacy Policy, we will post those changes on our website so you are always aware of what information we collect, how we use it, how we protect it and under what circumstances, if any, we disclose it. Unless we clearly express otherwise, we will use information in accordance with the Privacy Policy under which the information was collected. The date the privacy policy was last revised is identified at the top of the page. You are hereby advised that your continued use of our site constitutes your acceptance of the most recent version of this privacy policy.
If you have any questions or comments concerning our privacy policy, or if at any time you believe Canyon Ranch has not adhered to the policies and principles set forth in this Privacy Policy, please notify us using the contact information provided below. We will make all commercially reasonable efforts to promptly address your concerns.
Send a request in writing with your current information to: CR Austin Resort, LLC, 500 Commerce Street, Suite 700, Fort Worth, TX 76102.